car parts

About CarParts.com

CarParts.com is one of the leading online car and truck parts and accessories stores. We have a complete selection of high-quality parts for a wide range of vehicle makes and models - offered at the lowest prices. We also take the lead when it comes to hassle-free online shopping with customer service availability 24 hours a day, seven days a week.

Large Inventory of Parts

We at CarParts.com have an inventory of more than one million parts and accessories for different vehicles. These are available in stock in our warehouses, which are strategically located across the United States. All parts are ready to ship straight from the warehouse right to your garage, so you don't have to wait long after you place your order.

Low Prices on All Parts

Because we conduct our business online and because we ship direct from our warehouses, we don't have to charge you for expenses on office maintenance and store personnel. This way, we pass the savings on to you. Our rates are among the lowest online, so much so that we're confident enough to offer a low price guarantee on all our products. If you find a similar product that's priced lower than what we offer, we will match or beat that price.

Convenient and Secure Shopping

We at CarParts.com try our very best to make your shopping experience hassle-free and convenient. We have a Part Finder section that will help you find just the right parts for your vehicle. All you have to do is select your vehicle year, make, model, sub model, and engine from the given checklist to find a selection of parts and accessories specifically designed for your ride. We also provide you with an option to shop by part with our part categories or to shop by simply typing in the part name or SKU number on the search box. So, you have full control as you do your shopping. Plus, once the results are in, you can sort them easily according to categories like best match and price (lowest to highest and vice versa).

If you need any help, we have a toll-free number that you can call as well as a live chat feature that will allow you to talk to sales agents who will address all your inquiries.

We also guarantee the security of our site, so you can be sure that all the information that you enter will never be accessed by other people. All information that we ask are simply for the purpose of ensuring that we process and ship your order as fast and as smoothly as possible.

Excellent Customer Service

CarParts.com has been in the business for many years now, so we know how to give you the most reliable products and the greatest deals. The people behind the business are experts in the field. This expertise, combined with our desire to give you only the best, is our customer satisfaction guaranteed from website browsing, to order placing, and finally to shipping.

Whatever your needed auto parts and accessories are, we're here to help you!

CarParts.com on eBay

Payment for my eBay order

Paypal is the only form of payment that CarParts.com accepts for orders made via eBay. All payments should be made via the eBay auction and not by sending them directly to us. You can do this in two ways:

• 1. Check out your "My eBay" page and click on the "Pay Now" button
• 2. Check your email upon purchase completion and follow the checkout link

NOTE: A sales tax of 7% will be charged to customers from Illinois.

Returning the CarParts.com item ordered on eBay

Mistakes happen every once in a while, so we understand if you mistakenly place an order for an item and you wish to return it. We'll take the item back and credit the amount back to your Paypal account, but the amount that we'll credit back to your Paypal will be less 15% for restocking fee (restocking fee is waived if we're the ones who committed error in the delivery).

Shipping your eBay order

The shipping expenses for items returned to us will be shouldered by the customer. We advise that you ship the item back through UPS or FedEx for easier tracking. Once the item is delivered to us, we'll send you an email and you can expect your credit back in 2-3 business days.

Low-Price Guarantee

What is your Low Price Guarantee?

We at CarParts.com believe that high-quality parts don't have to cost much, so we offer our parts at the lowest prices. We guarantee that our products are the lowest that you'll find online. When you compare our products to parts offered by other sites, you'll see the difference!

In fact, if you find a part from another store that's cheaper than what we offer, we'll beat or match that price! Just fill out our guarantee form and we'll get back to you with the new quote and instructions on how you can avail of it.

Before we do so, however, we just have a few requirements:

• The part MUST be made by the same manufacturer.
• The part MUST have the same manufacturer part number.
• The part MUST be in stock, brand new, and available to ship.
• The part MUST be advertised at the price you want matched.
• Shipping cost and handling fees MUST be included in the final total cost of the price match.

We try our best to match every product as much as we can, but we reserve the right not to match a product given certain conditions.

My Account

How do I log into my account?

Simply click on the "My Account" section. You will find this at the lower area in the home page of the site.

Remember that your login username and password are both case-sensitive, so type the exact combination of upper and lower case characters that you typed in when you register to ensure that you will be able to log in.

How do I reset the password for my login account ?

You can reset your password by logging in to your account and resetting your password right from there. Resetting your password every once in a while can help ensure the security of the information you have on the site. Remember as well to log out after every shopping session to ensure that no one will gain unauthorized access to your personal information.

If you have forgotten your password, you can click on the link provided in the login area to retrieve or reset your password. Enter your email address on the space that will be provided so that we can email your login details to you. Alternatively, you can click on our live chat so that one of our sales agents can assist you.

How do I update or change my account information?

If you need to update some information on your account, you can easily do so by logging in to your account and selecting the information that needs updating. Then, simply replace it with the new information.

How do I create a user account?

A user account will help you enjoy a faster and more convenient transaction. Your account will contain pertinent information like your billing and shipping info. It will also record your order history and remember the make and model of your vehicle so that you won't have to re-type again in the future.

To create an account, click on "My Account" and the register/login page will appear. You can "Create a New Account" right from there. Simply fill up the form with the needed details like your name and email address to get started.

How to unsubscribe to CarParts.com emails?

We at CarParts.com regularly send out emails to keep you informed when there are exclusive deals and promos on offer.

If you wish to unsubscribe to the said emails, just look for the "unsubscribe link" that you will find at the bottom of an email sent to you. Click on the link and you'll be provided with a set of instructions that you need to follow to cut your free subscription.

Order Status

How can I view my order status?

You can view your order through an order number. Upon placing your order, you will be given a username and password that you can use to check your order via the order number. You can find this number when you open your account and check your order details.

If you can't find the order number, you can call us at 1-877-702-1308 anytime. Just provide us with the date of your order and your full name (the name in the billing section, not the one in the ship to section) so that we can retrieve the number.

Will I receive notification when my order ships?

Yes. Upon shipping out of your package, we will send the tracking number to your email so that you can track your order.

Payment Methods

What are my payment options?

CarParts.com offers a wide range of payment options to make your shopping more convenient.

We accept payment via all major credit cards: Visa, MasterCard, American Express, and Discovery.

We also accept check, money order, or wire transfer (electronic debit), although these payment methods can cause delay in the processing of your order.

Alternate payment options:
We also accept payment via PayPal, Amazon Payments, and V.Me.

How much is sales tax?

Sales tax will be collected from customers who live in a state where CarParts.com has warehouses and facilities—this is required by law. At present, we collect sales tax from customers residing in Illinois, Virginia, Kansas, Tennessee, and California. For customers from all other states, no sales tax is collected.

The amount of sales tax depends on the rates in your respective state and district.

Placing an Order

Can I change or cancel an order?

Right after the placement and confirmation of your order, it is automatically processed and forwarded to the warehouse electronically. Therefore, cancelling an order will not give the guarantee that the order will be cancelled. If you need to cancel an order, kindly do so (1) within 24 hours if the order is not shipped yet and (2) before your receipt of the Invoice-Payment voucher that will be sent to your email. You can call us at 1-877-702-1308.

If the order is already being processed by our shipping department, it will be subject to a 10% cancellation fee according to the total amount of the order. If the item is already packed or shipped, then we cannot cancel it anymore.

And remember: orders placed from Friday 5PM EST-Monday 9AM EST cannot be cancelled anymore because they are already being processed over the weekend for shipping.

If we are unable to cancel your order, your best option would be to return the product, with a 10% restocking fee. Check out our Return Policy page for more details.

When it comes to changing your order, you can get in touch with us (via our toll-free number, live chat, or email) so that we can process your request.

When will I be billed?

We will only bill you once your order ships. This will take approximately 24 hours within the shipping of the item. You will be notified of this via a shipping confirmation email.

Some notes:
If you're using a "Bank Debit" card, a certain percentage of the cash fund corresponding to the amount of your order will be on "hold" until order is shipped. After shipping and billing, that will drop off.

Do you have a catalog with all of your parts available?

No, we do not have a printed catalog that lists all our offered parts. But, you can find everything that you need when you check our selection online. You don't have to scan page by page because you will find all parts compatible with your vehicle in just a few mouse clicks.

How do I place an order on CarParts.com?

Placing your order is easy and convenient. Once you have found and selected your part from the online catalog, you just have to add it to your shopping cart and then proceed to checkout. Then, fill up the form with the needed information for billing, shipping, and payment, and then place the order.

If you have an account in the site, your shopping will be even faster because all the needed information is already available, saved from your previous transactions. So, there's no need to start from scratch.

For more information on navigating the site, please go to our How To Shop at Car Parts.com page.

Do you ship outside the United States?

No. CarParts.com ships only to states within the continental United States.

How private and secure is my information?

Very private. Very secure.

CarParts.com is tested regularly and is certified secure by McAfee, a leading online security software company. You'll find the McAfee Secure badge on the home page, and you can check out the certification on the site by simply clicking on the badge.

We also encrypt all information sent across the internet via the Secure Socket Layer technology to ensure its security.

For more information, you can click on our Privacy Page.

Return Exchange Policy

When should I expect credit for my return?

The timeframe may vary depending on the inspection that will have to take place to ensure that the part is in the condition stated when you requested a return. Among the other factors that will affect the length of time will be the time it takes for the return to be approved by the manufacturer, and the number of days it take for the bank to process your credit.

All in all, the processing period takes about 30 calendar days, and you can expect a refund within that number of days after you have sent your return request to us. After confirmation of delivery of the returned part to the warehouse and after approval by the manufacturer, it will take about 2-7 days for us to credit the amount back to your account. A "credit approved" email will then be sent to you.

Remember that there is a 10% restocking fee on parts returned that are not as a result of error on our part.

What is the return policy and procedure?

We at CarParts.com try our best to deliver the correct part and to keep it in excellent condition. If mistakes happen, however, you can inform us and we'll do everything we can to help you.

If the part you receive is damaged or is incorrect, you can return the product within five days after receiving it. Be sure, however, to inform us immediately about the problem: damage should be reported within 48 hours upon order receipt, while wrong items should be reported within 5 business days upon receipt of your order.

The returned product must not be damaged (unless it was received damaged) and must be complete. Another reminder is that tires and wheels have different return policies and procedures.

Return Procedures:

1. You will have to get a Return Merchandise Authorization number for the processing of your return. You can call us at 1-877-702-1308 for instructions, or fill up the form here and we'll send the number and instructions to you via email.
2. The said number should be placed on the outside of the box, which should be returned freight prepaid to the address on the invoice
3. Once we receive the part back, we'll process and issue your refund.

Is there a surcharge on certain items?

In a few of our items, yes.

These items include those that are very heavy or those that can be classified as oversized (even though not heavy) because of the shape of the package. For these items, there is a Heavy Item Charge.

If you order heavy parts shipped next day or second day, there is an additional surcharge ranging from $7 to $20. For some oversized and hazardous items, the next day or second day shipping is not available.

For more information, you can click on our Shipping Page

What type of warranty policy is there?

CarParts.com offers a limited 90-day warranty on all parts, taking effect from the time the part is received by the customer. The warranty covers only replacement parts, and the absence of a replacement will merit a full refund to the customer. The sales invoice is needed for the approval of replacement or refund request.

On top of the warranty that we offer, the item may also be covered by a limited 90-day warranty from the manufacturer provided that it's free from workmanship and material defects.

The warranty offered by CarParts.com covers the replacement of damaged parts, while the warranty offered by the manufacturers may change from time to time and depending on the case, according to the rules the manufacturer imposes.

The warranty will not cover the following:

1. Any amount that exceeds that of the original sale.
2. Part damage or failure because of abuse, misuse, improper repair or maintenance, improper installation, alteration, or modification.
3. Freight charges, cost of parts removal, normal wear and tear, and consequential or subsequent damage.
4. Lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. The customer must coordinate with the shipping company instead.

When returning an item, it must have the Return Merchandise Authorization Number so that it will be accepted.

What types of items are non-returnable?

Repair manuals, CD-ROMS, custom-made parts, and anything that allows you to download a program to the vehicle are non returnable.

Repair manuals and CD-ROMS can only be returned as long as they remain unopened and sealed.

Electrical parts can be returned as well provided they have not been unsealed or plugged in.

What is the return policy for tires and wheels?

There is no warranty of merchantability or fitness for tires, aftermarket wheels, and tire & aftermarket wheel packages.

When returning these parts, there is a separate Return Authorization form that you need to fill up, and there are also special packing instructions enumerated in the form. You can download the forms here for wheels only and for tires and wheels.

Shipping

Which carriers do you use for shipping?

Most of our parts are shipped via Federal Express, UPS, and AGS. Meanwhile, engines are shipped via R & L trucking. There are also instances when our distributor partners may use other carriers.

Is there a faster way to get my parts?

You have the option to have your ordered part shipped through overnight or 2-day shipping, with additional charges. This option is available for most small and medium-sized packages, excluding orders for performance parts.

When availing of any of these options, your order must be received before 1:00 PM Eastern Time (10:00 AM Pacific Time) Mondays to Fridays. There is no overnight or 2-day delivery on Saturdays, Sundays, and holidays. In case you place your order on the said days, the shipping cycle will start on the next available business day.

Airfreight carriers reserve the right to extend delivery time by 24 hours when delivering to residential addresses. This is beyond our control and airfreight charges will not be refunded.

How long will it take to get my order?

Items with 24-hour availability can be shipped in 5-12 business days from the date of your order (1-2 days processing, 3-10 days shipping). Shipping time may vary according to the location of the delivery, and the size of the package (shipping of larger parts via truck freight usually takes longer).

If you need your part sooner, you can opt to go for overnight or 2-day shipping, with an additional charge.

When you reach the check-out page during your shopping, youâll see options of the available shipping means, with their corresponding rate. You can select your preferred shipping option from these.

What are your shipping rates?

Our shipping rates differ according to the means of shipping used and to the dimensions of the package box. You can check out our Shipping Page for more details.

How do I get shipping information?

As soon as your ordered part is shipped out, we will send you an email containing the tracking number. You can use this number to track your order.

Privacy Policy

CarParts.com recognizes the importance of maintaining your privacy. We value our relationship with you and we appreciate the trust you show in providing information to us. Explaining how we collect, use and protect customer information is, therefore, of utmost importance to us. By visiting CarParts.com, you are accepting the practices described in this Privacy Notice.

CarParts.com does not rent, sell, or share personal information about you with other people or nonaffiliated companies except as disclosed in this privacy policy. Your information will not be shared without your permission.

Information Collected:

The information that we collect from you helps us personalize and continually improve upon your CarParts.com shopping experience. You have the option not to provide certain information; however, withholding information may prevent you from being able to take full advantage of some of our web site features.

This section of our privacy policy applies to all information collected by or submitted to CarParts.com.

When you visit our site, we automatically receive and store any information you enter on our website. For example, you provide information when you search for a product; place an order through CarParts.com, provide information in your account; communicate with us by phone, e-mail; complete a questionnaire or any other way. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; financial information, such as credit card or bank account numbers, including Social Security and driver's license numbers; transactional information based on your activities on the Site and content you generate or that relates to your account; shipping, billing and other information you provide to purchase or ship an item, community discussions, chats, dispute resolution, correspondence through the Site, and correspondence sent to us;

Whenever you interact with us, we collect and analyze some data about you, which may include the full Uniform Resource Locator (URL) click stream to, through and from our website, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 1-877-702-1308 number. Your IP address is used for CarParts.com internal use only and helps us diagnose problems with our server and administer our web site. We also automatically track certain information about your activities on our web site. These may include: browser type and version, operating system and platform; statistics on page views, traffic to and from the Site, and ad data; standard web log information; and purchase history. We use this information to do internal research on your interests and to help us better understand and serve you. If you are a registered CarParts.com customer, we link this automatically-collected data to your personally identifiable information. We may collect and measure session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We might also receive information about you from other sources and add it to our account information. Examples of these include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information including paid listings. Supplemental information from third parties may also include credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers. For example, if the information you provide cannot be verified, we may ask you to send us additional information (such as your driver license, credit card statement, and/or a recent utility bill or other information confirming your address), or to answer additional questions online to help verify your information.)

We also store certain types of information when you interact with us on our web site. For example, we use "cookies" and can obtain certain information from your web browser. By transferring these alphanumeric identifiers or "cookies" that your browser creates at our request in an approved and standardized place on your computer, CarParts.com assigns you a unique customer code and records information about your activity on our site. When you visit or return to our site, we read the cookie to identify you as one of our customers and help you recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you. The cookie does not retain your billing information, nor does it save any of your personally identifiable information in an explicit fashion.

Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our site, including our Shopping Cart, will not work properly. This privacy statement covers the use of cookies by CarParts.com only and does not cover the use of cookies by any advertisers.

We use third-party advertising companies to serve ads on our behalf. These companies may use a cookie or an action tag to track your response to their advertisement and to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their advertisements. CarParts.com has no access to or control over these cookies. By using these Action Tags CarParts.comdoes not gain access to any of your information collected by these advertisers nor does it share any of your personally identifiable information such as your name, telephone number or address with these companies unless the advertiser or CarParts.com otherwise notifies you. Please click here in order to learn more about the information collection practices of some of the third party advertising companies we may use. Please click here in order to learn more about the "opt-out" procedures of some of the third party advertising companies we may use.

CarParts.com occasionally enters into cooperative marketing arrangements with independent companies. Under these cooperative marketing arrangements, our site may display the name and/or brand(s) of the independent company. Personally identifiable information that you supply to us while you are on our site, whether or not our site displays a name or brand of another company, will be handled in accordance with this CarParts.com Privacy Policy and will not be shared with the cooperative marketing company unless CarParts.comotherwise notifies you.

Use of Information:

To carry out certain business functions, such as order fulfillment or e-mail delivery, we sometimes hire other companies to perform these functions on our behalf. These companies have access to the information needed to perform their functions, but are required to keep it secure and confidential and not use it for any other purpose than completing their contractual requirements to CarParts.com. As a part of the normal process of completing your purchase, CarParts.com may provide your personal data to a third party payment processor, depending on your chosen method of payment.

Any credit card or similar payment information you submit is used in billing for the specific transaction in which the information was submitted unless otherwise disclosed. Payment information is stored for a time on our secure servers to allow the processing of refunds or to respond to customer inquiries. Immediately after the completion of your CarParts.com online transaction, you may be presented with an opportunity to purchase third party products or services that we believe may be of interest to you. These products and services are offered by, and would be supplied by independent companies not owned or operated by CarParts.com. If you select one of the presented offers, you will be redirected to the site of the third party. Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party. We will not provide your credit card or other payment details to a third party in connection with one of these offers unless you indicate to us that we are authorized to do so.

From time-to-time CarParts.com may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information.

CarParts.com may use aggregate, non-personally identifying information for purposes that we deem necessary. For instance, we will use this non-identifying and aggregate information to better design our web site and to share with advertisers for marketing and promotional purposes. However, in these instances we do not disclose anything that could be used to identify you. We do not use or share the personally identifiable information provided to us online in ways unrelated to the ones described herein without providing you an opportunity to opt-out of such operations.

It is possible that in the future CarParts.com or its assets may be acquired by another company. It is also possible that CarParts.com may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information may be transferred to the new business entity as one of CarParts.com assets. In such an event, we will update this policy to notify you of such change in ownership or control of your personal information.

Compliance with Law and Fraud Protection:

We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Secure Encryption

We use Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL works best when you are using the latest 128-bit encryption version of Microsoft Internet Explorer.

SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.

CarParts.com minimum requirement for transactions is the standard 40-bit or 56-bit encryption supported by the Internet Explorer 5.0 browser. If you are not using this browser, please refer to your browser's documentation for information on its security features.

We transmit the entire credit card number to the appropriate credit card company during order processing, but we reveal only the last five digits of your credit card numbers when confirming an order in compliance with Payment Card Industry Data Security Standard.

Changes to this Privacy Policy:
This privacy policy was last modified on 10/26/2007.

CarParts.com may revise this policy from time to time. If we decide to change our privacy policy, we will post those changes to this privacy statement so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Credit Card Security

The CarParts Security Guarantee protects you while you shop at CarParts so you never have to worry about credit card safety. We guarantee that every transaction you make at CarParts will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at CarParts. Our servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, AOL, and Apple's Safari's browser. This ensures that only CarParts can read your personal information. We reveal only the last four digits of your credit card numbers when confirming an order. We will, however, transmit the entire credit card number to the appropriate credit card company during order processing.

After you click on the "checkout" button, be sure that the website's URL always begins with https://www.CarParts.com/ The "s" in "https://" at the beginning of the URL means you are logging into a secure page. If the URL does not begin with https, you are not on any CarParts page.

CarParts has also obtained a digital certificate from Network Solutions, a leading provider of Internet trust services. When you enter a secured portion of our site, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in a secure (encrypted) form to an CarParts Web server, not to an unknown or unauthorized server.

This site is regularly tested and certified to pass the HACKER SAFE Security Scan. HACKERSAFE helps protect you from identity theft and credit card fraud. The "live" HACKER SAFE mark appears only when a web site meets the HACKER SAFE standard.

Ultimately, your personal information is protected by the password you created when you registered for an account at CarParts on the "Log-In / Quick Checkout" page. Please keep this password confidential. No representative of CarParts will ever ask you for your password. The confidentiality of your password is yours to protect.

Customer Service

We understand that buying auto accessories for your vehicle can sometimes be frustrating and confusing. There are times your local parts store or dealer doesn't have the information or range of product you are looking for. Our Auto Accessory Specialists have received in-depth product specific training and will help you find the best product for your vehicle.

Toll-Free Calling for CarParts Customers

Every customer of CarParts has the unique privilege of accessing our toll-free number at 1-877-702-1308. Waiting on the other end are CarParts's highly-trained Auto Parts Specialists, ready with a wealth of information on every product we sell. Auto Parts Specialists are here to solve your problems and answer questions.

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